Refund policy

At Dosaze, we want you to feel confident and comfortable with your purchase. Because bedding and sleep products are highly personal, we offer generous at-home trial periods so you have enough time to experience your Dosaze product in your own home before making a final decision.

Return & Trial Periods

The following return windows apply from the date your order is delivered:

• Pillows & Accessories: 60 days

• Bed Sheets: 60 days

• Mattress Toppers: 60 days

• Mattresses: 365 days

Eligible Dosaze products may be returned or exchanged within the applicable return period.

For pillows, accessories, bed sheets, and mattress toppers, we do not charge return shipping or restocking fees.

We offer a minimum 60-night sleep trial on eligible Dosaze products, which means you may try the product at home before deciding whether it is right for you.

We understand that purchasing bedding products online can feel different from shopping in person. Comfort is subjective, and it can take time to determine whether a pillow, mattress topper, or mattress is the right fit for your sleeping preferences.

That is why Dosaze provides an extended at-home trial period, giving you the opportunity to properly experience the comfort, support, and quality of your purchase.

If you are not satisfied with your purchase during the applicable trial period, you may request a return for a full refund, subject to the terms outlined below.

To initiate a return, please contact us at support@dosaze.co or visit the Contact page at dosaze.co.

Mattress 365-Night Sleep Trial

Every eligible Dosaze mattress purchase includes a 365-night at-home sleep trial.

Your trial period begins on the date your mattress is delivered.

Because it can take time for your body to adjust to a new mattress, we require that you sleep on your Dosaze mattress for at least 30 nights before requesting a return. This adjustment period allows you to fully experience the mattress's comfort and support.

If you decide that the mattress is not right for you after the 30-night adjustment period, you may request a return for a full refund, provided that the request is submitted before the end of the 365-night trial period.

To request a mattress return, please contact us through the Contact page at dosaze.co or email support@dosaze.co.

To qualify for a full refund, the return process must be initiated after the required 30-night adjustment period and before the 365-night trial expires.

Return Process

1. Submit Your Return Request

To request a return, please contact us through the Contact page at dosaze.co or email us at support@dosaze.co.

Return requests must be submitted by email or through our online contact form. We are unable to process return requests by phone or live chat.

Once we receive your request, a member of our Customer Support team will contact you and guide you through the next steps.

2. Arrange Mattress Pick-Up or Disposal

Many cities and municipalities offer bulk-item recycling or mattress collection services. In some locations, mattresses may need to be securely wrapped in a plastic furniture or mattress bag before collection.

For example, customers in New York City may be able to place eligible mattresses curbside for municipal collection in accordance with local disposal requirements.

If you live outside New York City, we recommend contacting your local waste management or municipal authority to determine whether mattress collection or recycling services are available in your area.

If you arrange an eligible mattress pick-up or disposal yourself, Dosaze will not charge an additional pick-up fee.

Alternatively, Dosaze can arrange a scheduled mattress pick-up through one of our third-party logistics partners.

This service is subject to a $99 flat pick-up fee, which will be deducted from your refund. The fee covers the collection and transportation of the mattress.

Whenever reasonably possible, collected mattresses may be donated to a local charity or sent to an appropriate mattress recycling facility, subject to local and state regulations.

If these options are not available in your area, you may also choose to use a third-party removal service such as 1-800-GOT-JUNK?. Any costs associated with an independently selected third-party disposal or removal service are the customer's responsibility.

3. On the Scheduled Pick-Up Day

If Dosaze arranges your mattress collection, our Customer Support team will provide instructions before the scheduled pick-up date.

In most cases, the mattress should be left unboxed and ready for collection. The logistics provider will handle the remaining collection process.

After the mattress has been collected, please email us a digital photo or scanned copy of the pick-up receipt or other requested proof of collection.

4. Refund Processing

Once we receive confirmation that the mattress has been successfully collected or otherwise disposed of in accordance with the approved return instructions, we will process the applicable refund.

You will receive a refund confirmation by email once the refund has been issued.

Refunds will generally be returned to the original payment method, subject to the processing times of your payment provider or financial institution.

For any questions regarding returns or refunds, please contact us at:

Email: support@dosaze.co

Website: dosaze.co